Privacy Policy

Effective Date: January 1, 2025  |  Last Updated: April 2025
Operated by: Docherty, LLC d/b/a WebsiteTrouble.com

WebsiteTrouble.com ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you use our website at websitetrouble.com or engage our services.

1. Information We Collect

Information you provide directly:

• Name and email address (when booking a session or contacting us)
• Payment information (processed securely through third-party payment processors — we do not store card data)
• Website URL and description of issues you submit
• Communications you send us via email or contact forms

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search query
• Device type and operating system

We use standard analytics tools (such as Google Analytics) to collect aggregated, anonymized usage data to improve our website.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and deliver the website repair services you request
• Communicate with you about your session, account, or support requests
• Send service-related emails and updates (you may opt out at any time)
• Process payments securely
• Improve our website and services based on usage patterns
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. Screenshare Sessions

When you participate in a screenshare repair session, you choose what to share on your screen. We may take notes about the issue and resolution for our records. Screenshare sessions are not recorded without your explicit consent. You remain in control of your screen and may end the session at any time.

4. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. These include:

• Essential cookies: Required for basic website functionality.
• Analytics cookies: Help us understand site traffic and usage (e.g., Google Analytics). These are anonymized.
• Third-party cookies: Tools like Calendly may set cookies when you use booking features.

You can manage or disable cookies through your browser settings. Disabling cookies may affect some site functionality.

5. Third-Party Services

We use the following third-party services that may collect or process data on our behalf:

• Calendly — session scheduling
• Google Analytics — website analytics
• Payment processors — secure payment handling
• Facebook — social media presence

Each of these services has its own privacy policy and data practices. We encourage you to review them directly.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you would like us to delete your information, please contact us at the address below.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority (if applicable in your jurisdiction)

To exercise any of these rights, contact us at: support@websitetrouble.com

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: