On-Demand Shopify Support

Troubleshoot & Fix Shopify Issues through Zoom!

Get instant access to an expert web developer that can help fix your website.

Highly Trusted

    
 
 
        
   Irwin Litvak 
 
 
 
  I've had a wonderful experience working with Rob and his team at Website Trouble in Louisville KY. He is very patient, punctual, and knowledgeable. I needed assistance with Google Analytics and Google Ads and he gave me an entire walk through as well as helped me set everything up which was very tedious. Definitely a true professional in this space. If you're looking for someone who gets results and has the experience to back it up, then Rob at Website Trouble is without a doubt the best decision you can make. Highly Recommend.
  
 
       
   Marshall Perry 
 
 
 
  First time contacting Rob.   Issues on my website have confounded at least 3 website design firms. None could solve 2 basic problems and they had about 3 weeks to do it: 1 page refused to publish and new photos weren't published. Rob solved the issues in 40 minutes.  He will be our website's rescuer for life.
  
 
       
   Belle B. 
 
 
 
  Incredibly helpful. Fixed my problem right away and took the time to show me how to fix similar issues myself in the future. Would recommend working with him to anyone.
  
 
       
   Jeff Mouttet 
 
 
 
  As soon as Rob came on board to help with our website and online presence we saw an immediate jump in on-line sales, traffic and activity. He's been a game changer for us. Highly recommend
  
 
       
   Boram Chris Kim 
 
 
 
  I've worked with Robert two years and he has been great resource even my own developer was not able to help. He is knowledgeable, approachable, and fun to work with. His versatile skills in front and backend development and other digital marketing tools such as SEO and FB, served us well. Thank you so much!
  
 
       
   Karima K 
 
 
 
  Robert has been awesome when it came to everything pertaining to Star Nursing's website. He has transformed our site and gave it new life! We are appreciative of his willingness to work closely with us and teach/show us so much. Thank you!
  
 
       
   Kimberly Joens 
 
 
 
  Robert has been incredible we are more than satisfied with our results he took our site from lacking to Stacking quickly and fantastic customer service and follow up!  Thank you Robert!
  
 
       
   Shayna Hanneman 
 
 
 
  
  
 
       
   WPDirect Admin 
 
 
 
  Incredibly helpful, and informative. Robs the guy!!
  
 
       
   Jay Jay 
 
 
 
  Wow. So I had another website designer build my new website (not Rob) and there were unresolved issues with how some things displayed. So I hired another person to fix them, and they only got one of the issues fixed. I was then referred to ANOTHER website designer, who looked at the backend/coding and begged off, but referred me to Rob.

So now I'm speaking to Rob on the phone, he identifies the issues, We then hop on a Zoom call and I share my screen, and goes into the backend of my site and fixes ALL the issues! In a short amount of time! Everything is now fixed, and Rob fixed it all!

I wish I had known Rob before I began this journey with a new website. I can't recommend him enough with my experience today!

Need help with a specific platform? Choose one below...

We can consult on speed optimization, technical SEO & keyword research, GA4/GTM Configuration, Security, Accessibility, Uptime Monitoring and more!

Shopify Support Services

Shopify Maintenance

Content Updates & Functionality

Fixes & Troubleshooting

Speed Optimization

CRO & Analytics Audits

Shopify SEO Audits

@websitetrouble

Check us out on Instagram: @websitetroubles

Common Issues We Can Help With in Shopify...

Limited Design Flexibility: Feeling restricted by Shopify’s themes? We can help you maximize your design potential! While extensive customization might be challenging, we can recommend strategies to work within the theme framework and achieve a design that reflects your brand. If complete creative freedom is crucial, we can explore alternative platforms like Webflow.

Transaction Fees: Concerned about Shopify’s transaction fees? We can help you understand the costs! We’ll explain Shopify’s pricing structure and transaction fees, and if applicable, advise on using their payment gateway to avoid additional charges.

App Costs: Worried about the cost of additional apps on Shopify? We can help you make informed decisions! We’ll explore the functionalities offered by free and paid apps within the Shopify App Store and recommend solutions that fit your budget and website’s needs.

Focus on E-commerce: Need a more robust platform for content-heavy websites? We can help you choose the right platform! While Shopify allows adding a blog, it might not be as powerful as dedicated blogging platforms like WordPress. We can recommend alternative platforms that excel in content management if that’s a primary focus for your website.

Learning Curve: Feeling overwhelmed by Shopify’s functionalities? We can help you get started! Shopify offers comprehensive resources and tutorials. We can guide you through the learning process or connect you with a Shopify expert to answer your specific questions and help you navigate the platform effectively.

FAQs

What services do you offer?

We offer a variety of website support services, including website maintenance, performance optimization, security hardening, plugin and theme assistance, troubleshooting, and emergency support. We can also customize a plan to fit your specific needs.

Do you offer refunds?

We provide a free initial assessment and likely can resolve your issue within our initial phone, live chat or Zoom session. If we determine we can resolve your issue we’ll send an invoice and begin work on the same session.

What are your support hours?

We’re available via live chat 24/7 but please note: assessments are only provided between the hours of 8am-9pm EST Monday-Friday. We will ask you to schedule a session if outside of that timeframe.

What are your payment options?

We accept most major payment methods due at time of service before work begins after a free initial assessment is made.

Free Website Speed Analysis

Email Address Website Address (URL)

Free Malware Scan